What is Personal Information?

Personal information is any information that can be used to identify an individual. This may include your name, address, telephone number, email address, and profession or occupation. If the information we collect can identify you or you are reasonably identifiable from it, the information is considered personal information.

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What Personal Information Do We Collect and Hold?

We may collect the following personal information from you:

• Name, address, telephone number, email address
• Occupation or job title
• Date of birth
• Information related to your property preferences, inquiries, or transactions with us

We may also collect non-personally identifiable information such as aggregated data regarding your use of our website, which helps us improve our services.

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How Do We Collect Your Personal Information?

We collect personal information directly from you when you interact with us, including through:

• Accessing and using our website
• Corresponding by telephone, email, or other communication methods
• Completing forms or requests, such as property inquiries, and through customer surveys
• Participating in promotional offers, competitions, or events

We may also collect information from third parties with your consent, such as credit agencies, your legal or financial representatives, or publicly available sources.

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Cookies and Tracking Technology

Our website uses cookies to track user activity and improve your browsing experience. Cookies are small files placed on your computer to help us analyze trends and measure traffic patterns. We do not use cookies to collect personal information unless specifically stated. You may disable cookies through your browser settings if preferred.

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What Happens If We Can't Collect Your Personal Information?

If you do not provide the personal information we request, we may not be able to provide our services to you as effectively, or at all. This may affect our ability to keep you informed about available properties or tailor our services to your needs.

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Why Do We Collect, Hold, Use, and Disclose Your Personal Information?

We collect, hold, use, and disclose your personal information for the following purposes:

• To provide property services and communicate with you
• To improve our website, marketing, and services
• To fulfill contractual obligations and manage customer relationships
• To meet legal obligations or respond to inquiries from government agencies

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To Whom May We Disclose Your Information?

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in running our business
• Our related bodies corporate, and third parties, such as marketing agencies or payment processors
• Regulatory bodies, law enforcement agencies, or government departments when required

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Direct Marketing

We may use your contact details to send you marketing materials about our services that we believe may be of interest to you. You may opt out of receiving such communications at any time by contacting us or using the unsubscribe feature in the communications.

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How Can You Access and Correct Your Personal Information?

You have the right to access the personal information we hold about you. If you believe any of your personal information is incorrect, incomplete, or outdated, you may request that it be corrected. We will process your request in accordance with the Privacy Act.

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Complaints About Privacy Breaches

If you believe your privacy has been breached, please contact us using the details provided on our website. We will investigate the issue and address it in accordance with our internal complaint handling procedures.

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Overseas Disclosure of Personal Information

In some cases, we may disclose your personal information to third-party service providers located overseas. We will take reasonable steps to ensure that these providers comply with privacy laws and ensure your information is protected.

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Security of Your Personal Information

We take reasonable measures to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. However, due to the inherent nature of the internet, we cannot guarantee the absolute security of your personal information transmitted online.

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Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of any third-party websites. Please review their privacy policies when visiting them.

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Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website, and the revised policy will take effect from the date of posting. This Privacy Policy was last updated on [Insert Date].

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Contacting Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us through the contact details provided on our website.

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